Terms & Conditions

These Terms & Conditions govern the golf club rental, tee-time booking and concierge services provided by Golf Concierge SA ("we", "us", "our"). By submitting a booking request, making a payment or using our services, you ("the client") agree to be bound by these Terms.

We supply premium rental golf equipment and arrange tee times, luxury transport, playing partners and related experiences at golf courses and third-party providers across South Africa on your behalf. Actual play, course access and on-site services are provided by the relevant golf courses and independent providers, subject to their own rules and conditions.

A booking is confirmed only when we issue a written confirmation (email or WhatsApp). Quotes are valid for 14 days unless stated otherwise. Tee times and availability are controlled by the courses and may change; if a confirmed booking is altered or cancelled by a course, we will propose alternatives or refund amounts paid to us.

Rental periods are calculated from the agreed delivery time until the agreed collection time. Late returns may incur additional daily rental charges.

• Rental fees: Quoted per set per day in South African Rand (ZAR), inclusive of VAT unless otherwise stated. Foreign currency conversions (USD, GBP, EUR, AUD) are shown for convenience only; settlement is in ZAR at your card issuer's exchange rate.
• Concierge fee: A concierge fee may apply for tee-time arrangements, multi-course itineraries and bespoke experiences. This will be disclosed in your quote before confirmation.
• Green fees: Where we arrange tee times, green fees are typically settled directly at the course on the day of play unless pre-paid in your package.
• Deposits: Multi-day tours and packages require a deposit of 50% to confirm, with the balance due 30 days before arrival.
• Card pre-authorization: For bookings within 7 days of play, we may place a temporary hold on your card to confirm commitment. The hold is released or adjusted based on attendance.
• Saved payment methods: By confirming a booking, you authorize us to charge applicable fees (including no-show fees and outstanding balances) to your provided payment method in accordance with the Cancellation section below.
• Payment methods: Electronic funds transfer and secure card payment. Card payments are processed by our payment provider.

• Cancellations made more than 48 hours before the scheduled delivery or tee time receive a full refund of amounts paid to us.
• Cancellations made between 24 and 48 hours before receive a 50% refund.
• Cancellations made less than 24 hours before are non-refundable.
• No-shows or failure to collect the rental set at the agreed time are treated as a cancellation and are non-refundable.
• Green fees pre-paid to a course are subject to that course's own cancellation policy.

Golf Concierge SA delivers rental sets to hotels, lodges, golf courses and other agreed locations within our service areas across Johannesburg, Cape Town, Durban and the Garden Route.

Delivery and collection times are agreed at booking. Clients must be available at the agreed location during the scheduled windows. Additional charges may apply for redelivery attempts or out-of-area drops.

Rental equipment must be used solely for the purpose of playing golf and treated with reasonable care. The client is responsible for the equipment from the time of delivery until collection.

Clients are liable for the repair or replacement cost of equipment that is lost, stolen or damaged beyond normal wear and tear. A refundable security deposit or card pre-authorization may be required at our discretion.

South African golf courses enforce dress codes and etiquette (collared shirts, tailored shorts or trousers, no denim, soft-spike shoes, appropriate clubhouse attire). Clients must comply with each course's rules. Courses may refuse play for non-compliance, in which case fees are non-refundable.

We provide tournament-grade equipment that is inspected before each rental. We act as an arranger for tee times, transport and third-party experiences and are not liable for the acts, omissions or service quality of independent golf courses, accommodation providers, transport operators or other third parties.

To the extent permitted by law, our total liability for any booking is limited to the fees we received for that booking. We are not liable for injury, loss or damage caused by events beyond our reasonable control, or suffered during the use of rental equipment except where caused by our gross negligence. Clients are responsible for their own travel and personal insurance, and for their health and fitness to play.

Renters must be at least 18 years of age. By booking, you confirm that you are legally capable of entering into binding contracts.

Personal information you provide is handled in accordance with applicable South African data protection law (POPIA) and used only to service your booking and communicate with you about your enquiry.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the South African courts.

Golf Concierge SA reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms.

For any questions about these Terms, please contact us at welcome@golfconciergesa.co.za or via our enquiry form.